Privacy Policy

At Green Dine BD, we prioritize the privacy and security of our valued customers. This Privacy Policy details how we collect, use, protect, and handle your personal information when you order meals or use our website.

1. Information We Collect

To provide reliable food delivery and daily meal subscription services, we collect the following personal information:

• Account Details: Your full name, email address, phone number, and account password.
• Delivery Information: Precise delivery address, area/zone details, landmark notes, and recipient contact number.
• Order & Transaction History: Meal packages chosen, subscription schedules, dietary preferences, order records, and transaction IDs (e.g., bKash / Nagad / Rocket transaction references).
• Technical Data: IP address, browser type, and device information to optimize site performance and security.

2. How We Use Your Information

Your information is exclusively used to deliver high-quality meals and customer support. Specifically, we use your data to:

• Prepare, package, and dispatch your daily or one-time meal orders.
• Communicate order updates, delivery statuses, or emergency schedule changes via SMS or phone calls.
• Process payments securely and verify manual mobile banking transactions.
• Manage your monthly subscription pauses, credits, and package renewals.
• Improve our culinary menu offerings based on customer feedback and popularity.

3. Data Sharing & Third-Party Services

We respect your privacy and never sell or rent your personal information to third parties. Data is shared only with trusted entities under strict confidentiality agreements:

• Delivery Personnel: Our internal delivery team and logistics partners receive only your name, phone number, and address necessary for meal fulfillment.
• Payment Gateways: Payment processing partners (such as bKash, Nagad, SSLCommerz) receive transaction metadata for payment verification.
• Legal Compliance: We may disclose information if required by law enforcement or judicial bodies of Bangladesh.

4. Data Security & Retention

We implement robust technical and organizational measures, including SSL encryption and secure database access protocols, to safeguard your sensitive information from unauthorized access, alteration, or breach. Your personal data is retained as long as your account remains active or as required for accounting and legal purposes.

5. Your Rights & Choices

You have full control over your personal information:

• You can view and update your profile and saved delivery addresses anytime from your Customer Dashboard.
• You may request account deletion or data removal by contacting our customer support team.
• You can choose to opt-out of promotional SMS or marketing newsletters at any time.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Green Dine BD Customer Support
Email: support@greendinebd.com | Phone: +880 1700-000000